Our vintage and antique jewellery can be returned for the exchange of another piece if for whatever reason the purchase isn’t suitable (or a 12 month store credit can be provided). Contact requesting an exchange must be made via email to firstname.lastname@example.org within 7 days of receipt of purchase and the item is to be posted back to us within 2 days of return request. These time frames may be extended upon application, namely over Christmas or other holiday seasons. All exchange postage costs are to be met by the buyer and items are to be returned in the same condition.
Whilst our beautiful antique and vintage jewellery has withstood the test of time and proven its quality over the years, vintage and antique jewellery is both precious and fragile in nature and should be treated with the utmost of care. Vintage Jewellery Co holds no responsibility for the care of jewellery once in the hands of its new owner. We recommend our buyers refrain from wearing their jewellery to bed, in the shower, whilst swimming, gardening, house cleaning, during sporting activities or any other physical pursuit that would put the jewellery at risk of damage. Please read our blog post on how to clean your vintage jewellery as many modern cleaning products and devices may not be suitable for your piece.